Refund policy

Refund Policy – NorthVant

Last updated: 01/08/2026

Return Window

You have 14 calendar days from the date you receive your order to notify us that you wish to return a product (see return conditions).

Products Excluded from Returns

Custom-made or personalized products (specific dimensions, colors, engraving, etc.) cannot be returned unless they are defective or do not match your order. This exclusion is noted on the product page before purchase.

Return Conditions

To be accepted, a returned product must:

  • Be in its original condition, unused, and not assembled/installed
  • Be returned in its original packaging (or equivalent protective packaging, especially for furniture)
  • Include the order number

Return Process

  1. Contact us at contact@north-vant.com with your order number and the reason for the return
  2. We will confirm eligibility and provide return instructions
  3. Carefully package the product (especially important for furniture and fragile items)
  4. Ship the package to the address we provide

Return Shipping Costs

Return shipping costs are the Customer's responsibility, except when the received product is defective, damaged, or does not match the order, in which case NorthVant covers the return shipping costs.

Given the size and weight of some furniture items, we recommend contacting us before sending anything back so we can determine the best shipping solution.

Refunds

Once the returned product is received, our team checks that it meets the return conditions described above (original condition, unused, not assembled/installed, adequate packaging). The refund will only be issued if these conditions are met. If the returned product does not meet these conditions, the refund cannot be granted, and the product may be shipped back to you at your expense.

If the conditions are met, the refund is issued to the original payment method within a maximum of 14 days after we receive the return. 

Damaged or Defective Products on Arrival

If your product arrives damaged or defective, contact us within 48 hours of delivery, with supporting photos, at contact@north-vant.com. 

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your item and place a new order.

Contact

For any questions about a return or refund: contact@north-vant.com